The terms and conditions set forth below ("Terms of Use") constitute a legally-binding agreement between the Company and the User. These Terms of Use contain provisions that define User's limits, legal rights and obligations with respect to User's use of and participation in (i) the website and all content and the Company's services available through the Website at https://rentzeasy.com/ (collectively referred to herein as the "Website"), and (ii) the online transactions between those users of the Website who are offering services (each, a "Vendors") and those users of the Website who are obtaining services (each, a "You/Your/User/Consumer") through the Website (such services, collectively, the "Services"). Access and use of the Website is subject to the following Terms that which you have read, understood, and agreed to be bound. Any other services offered by the Company or other features, content, or applications offered from time to time through the Website are governed by the following Terms.

The Website is owned and operated by Rentzeasy Online Services Pvt. Ltd. ("Company"). You acknowledge that the Website serves as a venue for the online renting/leasing or hiring of Vendor submitted information between the Vendors and the Users, and, by using, visiting, registering for, and/or otherwise participating in this Website, including the Services presented and displayed on the Website, and by clicking on "I have read and agree to the terms of use," you hereby certify that:
(1) you are either a Vendor or a prospective User/Consumer,
(2) you have the authority to enter into these Terms of Use,
(3) you authorize the transfer of payment for Services requested through the use of the Website, and
(4) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein.

If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website. If you do not agree to any of the provisions set forth in the Terms of Use, kindly discontinue viewing this Website immediately. All references to "you" or "your," as applicable, mean the person that accesses, uses, and/or participates in the Website in any manner. If you use the Website on behalf of a business, you represent and warrant that you have the authority to bind that business and your acceptance of the Terms of Use will be deemed an acceptance by that business and "you" and "your" herein shall refer to that business.

1. ELIGIBILITY.

1.1. Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If the User is a minor i.e. under the age of 18 years, User shall not register as a User of the website and shall not transact on or use the website. As a minor if the User wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Company reserves the right to terminate User's membership and / or refuse to provide the User with access to the Website if it is brought to the Company's notice or if it is discovered that User is under the age of 18 years.

1.2. In case User is not an individual but wishes to use the Services by registering yourself as a legal entity, then User should comply with the following conditions:
i. User is fully authorized to represent your legal entity to receive the Services;
ii. The legal entity User is representing is a duly organized and validly existing under the applicable laws; and
iii. The legal entity has obtained all such licenses and permissions which are in full force and effect.

2. REGISTRATION AND USE OF THE WEBSITE.

2.1. User and the Vendor agree that, in order to access and use the Services, User and the Vendor will have to provide an authenticated mobile phone number and other personally identifiable information on the website. User and the Vendor hereby makes the following representations:
i. To provide accurate, complete and correct registration data on initial application for the Services.
ii. Agrees that any data entered on the Site will be subject to mandatory verification process by the Company.
iii. Any and all licenses, permits, consents, approvals and intellectual property or other rights as may be required for using the Service shall be obtained by the User and the Vendor at his own cost.
iv. Will ensure compliance with all notices or instructions given by the Company from time to time to enable the use of the Service.
v. Understands and agrees that the User and the Vendor is responsible for all applicable taxes and for all costs that are incurred in using the Site service(s).
vi. Shall be solely responsible for all information retrieved, stored and transmitted by him.
vii. Shall keep confidential and not disclose to any person the User's password and user identification and all activities and transmission performed by the User through his user identification.
viii. Shall be responsible for all the activities that occur his/its display name and password.
ix. Agrees to immediately notify the Company of any unauthorized use / breach of his/its password or account and ensure to exit from the account at the end of each session.
x. Shall immediately notify the Company of any un-authorized use of the User's account or any other breach of security known to the User.
xi. User is neither a competitor of the Company nor using the Services for reasons that are in competition with the Services of the Company;
xii. User and the Vendor are entitled to submit the information to the Company and that such information is accurate, not confidential, and not in violation of any contractual restrictions or other third party rights;
xiii. If Company disables your account, You will not create another one without Company’s permission;
xiv. Shall not stalk or harass any other users of the website;
xv. Will post appropriate category of Products with a suitable description of the same on the website;
xvi. Vendor is the sole and legal owner of the Products posted by Vendor on the website and Vendor have the unconditional rights to rent it to others without a third party’s consent;
xvii. Shall not be fraudulent, misrepresent, mislead or pertain to the same of any illegal, counterfeit, stolen goods Products;
xviii. Shall not infringe any intellectual property or other proprietary rights of any third party.
xix. User and the Vendor understand and agree that the Company may review any User or Vendor Content posted on the website, and in case the Company finds, at its sole discretion, that user violate any of these Terms, then it reserves the right to take actions to prevent/control such violation, including without limitation, removing the offending User and Vendor Content from the website and/or terminating the registration of User[s] and/or the Vendor and/or blocking User's and Vendors use of the Services;
xx. The Company shall also be entitled to investigate occurrences which may involve such violations and may take appropriate legal action, involve and cooperate with law enforcement authorities in prosecuting you who involved in such violations;
xxi. User and the Vendor acknowledge that in no event shall the Company be liable for any damages whatsoever whether direct, indirect, general, special, compensatory, consequential, punitive or incidental, arising out of or relating to the conduct of the User or the Vendor or anyone else in connection with the use of the Services. You also acknowledge that in any such event the Company shall also have the right to hold such defaulting party liable and initiate proceedings against such party in the courts and other appropriate forums.

3. ADDITIONAL POLICIES

User and the Vendor access to, use the Website is subject to the Terms of Use and all applicable Company's regulations, guidelines and additional policies that the Company may set forth from time to time, including without limitation, a copyright policy and any other restrictions or limitations that the Company publishes on the Website (the "Additional Policies"). User and the Vendor hereby agree to comply with the Additional Policies and your obligations thereunder at all times. You hereby acknowledge and agree that if you fail to adhere to any of the terms and conditions of this Agreement or documents referenced herein, including the registration policies, eligibility criteria or Additional Policies, the Company, in its sole discretion, may terminate your Account at any time without prior notice to you as well as initiate appropriate legal proceedings, if necessary.

4. PROHIBITED USE.

4.1. Users and the Vendors of the website are restricted to do following act:
i. Remove any copyright, trademark or other proprietary notices from any portion of the website;
ii. Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit website except as expressly permitted by the Company;
iii. Decompile, reverse engineer or disassemble the website except as may be permitted by applicable law;
iv. Link to, mirror or frame any portion of the Services;
v. Attempt to gain unauthorized access to or impair any aspect of the website or its related systems or networks or Services; or
vi. Attempt to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, “flooding”, “spamming”, “mail bombing”, “hacking” or “crashing” etc.

4.2. The Users and the Vendors are further restricted from:
i. Reformat or frame any portion of the pages that are part of the website;
ii. Create user accounts under fraudulent pretences;
iii. Submit any content or material that falsely express or imply that such content or material is sponsored or endorsed by the Company;
iv. Transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature;
v. Take any action that imposes, or may impose, an unreasonable or disproportionately large load on the website;
vi. Use the Services to transmit, distribute, post, or submit any unauthorized information, photo, video or any content that is libellous, defamatory, obscene or in violation of these Terms Privacy Policy of the website;
vii. Post the User or the Vendors Content in any other web pages of the website except on the relevant space that relates to the city in which user is located; and
viii. List or post or pertain to any information that is either prohibited or restricted under the laws of Republic of India and such listing, posting or information shall not violate the Company’s Allowable Goods Policy, as given.

5. VENDORS CONTENT.

5.1. As a registered merchant, Vendor is allowed to list products for rent, lease or hire on the Website ("Listing") in accordance with the Policies which are incorporated by way of reference in this Terms of Use. Vendor must be legally able to rent the products under list for rent, lease or hire on our Website. Vendor must ensure that the listed products do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe Vendor's products for rent, lease or hire. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfilment of sale/rents.
5.2. The listing description of the products must not be misleading and must describe actual condition of the products. If the product description does not match the actual condition of the item, Vendor agree to refund any amounts that Vendor may have received from the User/Consumer. Vendor agree not to list a single product in multiple quantities across various categories on the Website. The Company reserves the right to delete such multiple listings of the same product listed by the Vendor in various categories.
5.3. Vendor shall own all of the content, network data and other information that Vendor may upload on or share through the Website. The Company does not claim any ownership rights in the Vendor's content except to the extent otherwise provided in this Agreement.

6. BOOKING

The Vendor shall maintain an updated calendar as to when the products are available for rent in the Listing and shall abide by the same. Depending on the User’s search, the Website will display the available Products for rent from plurality of Vendors. The User is free to select any Vendor depending on his requirement of available dates, rental fee and other criteria. Upon selection of a particular product, the User can send a request to the Vendor for renting the same by sending them the number of hours, days or months for which the User wishes to rent the Product. The Vendor can accept such request on its sole discretion. Once the request has been accepted by the Vendor, User shall be liable to pay the rental fee, if any and other miscellaneous charges upfront to process the rental transaction.

7. RENTAL FEES AND LEAD FEES.

7.1. The rental fee (“Rental Fee”) for the Products will be the rental fee and delivery charges listed on the Website in connection with User rental of the Products from the Vendor. Upon User order for a renting of the Products, User hereby authorize the Vendor to charge User's bank account for the entire retail value of the Products set forth on the Website, plus sales taxes (“Retail Value”). Rental Fees shall exclude all central, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by the User directly or, if paid by the Vendor, shall be paid by the User to the Vendor in connection with User order for the rental. The User and the Vendor agree that the Company is not acting as a facilitator for receipt of payment of Services for Vendor. The Company does not maintain/deliver any Products at any point of time and the Products does not pass to the Company under any circumstances. The Company is not responsible for issuing an invoice on the customer on behalf of the Vendor and not liable for any tax liability pertaining to this transaction.
7.2. Joining the Company, registering on the Website, posting Services and viewing posted Services is free. The Company reserves the right at its sole discretion to charge fees to the Vendors for other services that the Company may provide in the future. The Company may also in certain categories require the Vendor to make payments for following up on per job lead basis i.e. requests posted by the Users, and permitting the Vendor to contact the Service User (“Lead Fee”) irrespective of whether the job leads eventually result in a transaction or exchange of consideration for the service requested. The Company shall make a lead report of all the job and based on the lead report the Company raise an invoice at the 30th of every month and the Vendor shall make payment for the Services within 7 day of receipt of the invoice. Further, the User and the Vendor understand that the Company shall not be responsible or liable in any manner in relation to payment facility between the User and the Vendor.

8. CANCELLATION

Any order can be cancelled prior to taking the delivery (full or partial) of the order, without attracting any extra cost. The Vendor agrees to refund the amount paid by the User through the same source from which the payment was made by the User to the Vendor. Please note that it may take upto 10 days for the payment to reflect back into the User's account.

9. RETURNS AND REFUND.

9.1. In the unlikely scenario wherein any product delivered by Vendor is found to have any defect at the time of the delivery, the User shall have the option to return the product at the time of the delivery and the Vendor agrees to refund the amount paid by him/her through the same source from which the payment was made to the Vendor. It is specifically agreed by the User that the User shall accept the delivery of the Product(s) only after thoroughly satisfying himself/ herself about the quality of the Product(s) and once the User has taken the delivery of the Product(s), no request for refund of any amounts on account of quality/size/colour/shape or any other reason whatsoever shall be entertained by the Vendor.
9.2. In case the Products rented are damaged due to some act or omission of the Vendor, the User will be liable for any and all compensation, replacement or rectification as agreed between the User and the Vendor. The User hereby agrees that Vendor will be solely responsible for any loss caused due to any such act or omission of the Vendor. In no event the Company shall be held liable for any act or omission of the Vendor and or the User. The Vendor undertakes to rectify or Compensate or replace the defective Product(s) within 7 business days of receipt of information from the User. Please note that in case a product is damaged due to mishandling by the User, the User shall have to bear the charges towards the repair of the same. In such a case, the User shall also have the option to seek a replacement product after paying the repair charges.
9.3. Company Disclaimer: The Company exercises no control over the quality, safety or legality of Products listed, or over the truthfulness or accuracy of the Listing, or over the ability of Vendor to rent the Products or over the ability of the User to pay for the rental of such goods. Any fees or guarantees required by the Vendor shall be decided by the Vendor and will be covered in the Listing. The Company is not an and shall not be responsible for collecting, holding, retaining and refunding such fees for rental of any Listed Products for a duration of such rental cycle.

10. TAXES

The User and the Vendor understand that the Company is acting solely as an intermediary for providing Services through its platform/Website wherein the User can rent Product(s) and thereby entering into an agreement for Service with the Vendor. Because state and local tax laws vary significantly by locality, the User and the Vendor understand and agree that they are solely responsible for determining their own tax reporting requirements in consultation with tax advisors, and that the Company cannot and do not offer tax advice to either hosts or guests. Further, the Vendor and the User understand that the Company shall not be responsible or liable in any manner in relation to tax liability of a User or a Vendor.

11. LICENSE.

The Company grants User[s] and the Vendor[s] a non-exclusive, revocable, non-transferrable and limited license to access and use the Services on the website. The Company may, from time to time, update or modify the features of on the website, release new versions or create new modules related thereto, each of which may, at the Company’s discretion, be included within the license granted above. User and the Vendor shall not be permitted to sublicense or transfer any of your rights hereunder including without limitation, access to the website through the respective login credentials authenticated for a particular use.

12. INTELLECTUAL PROPERTY RIGHTS.

12.1. User acknowledge and agree that the Company or Company’s licensors or Vendor's or such other third party own all legal rights, titles and interests in and to the Services, including any intellectual property rights which subsist in the Products listed, website, its content and Services, whether those rights happen to be registered or not, and wherever in the world those rights may exist. Unless agreed otherwise in writing with the Company, nothing in the Terms gives the user or any third party a right to use any of Company’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
12.2. The Company acknowledges and agrees that unless otherwise specified in any other document pertaining to specific content, that it obtains no right, title or interest from the User and the Vendor under these Terms in or to any Content that the User and the Vendor submit, post, transmit or display on, or through the website, including any intellectual property rights which subsist in that Content, whether those rights happen to be registered or not, and wherever in the world those rights may exist. Unless Company agrees to otherwise in writing, User and the Vendor agree that you are responsible for protecting and enforcing those rights and that Company has no obligation to do so on your behalf.
12.3. User and the Vendor agree that the you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the website. The Vendor agree that in using the Services, Vendor will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

13. COPYRIGHT COMPLAINT.

Company respects the intellectual property of others. In case User feel that User Trademark has been infringed, User can write to the Company at mail@rentzeasy.com

14. CONFIDENTIALITY.

14.1. User and the Vendor agree with the Company and/or the third party that it will keep confidential and shall not disclose to any Person any Confidential Information, which it holds or receives, and shall use its reasonable efforts to ensure that its directors, officers, managers, employees, affiliates, legal, financial and professional advisors and bankers (collectively, its “Representatives”) to whom Confidential Information is made available do not reveal to any Person any Confidential Information without the prior written consent of the Company, as the case may be.
14.2. A User and the Vendor may disclose Confidential Information:
a) to the extent that the Confidential Information is publicly available and not by way of a breach of an obligation to keep such information confidential;
b) already known or already in the lawful possession of the Party receiving Confidential Information as of the date of its disclosure by the Person disclosing such Confidential Information;

c) that may be required under applicable Law;
d) to its Representatives, but only to the extent necessary and subject to such affiliates, agents and professional advisors accepting an equivalent confidentiality obligation to the extent set out in this Clause; or
e) to Persons from whom releases, consents or approvals are required, or to whom notice is required to be provided, pursuant to the transactions contemplated in this Term of Use.

15. DATA STORAGE.

15.1. User's data stored by the Company shall comply with the General Data Protection Regulation (EU) 2016/679 ("GDPR") wherein, User's data stored shall not leave the territory of the company where the data is getting stored be it in any form.
15.2. User shall be solely responsible for maintaining the confidentiality of the username and passwords, and for all activities that occur under your username. User agree to: (a) notify the Company immediately of any unauthorized use of your username and passwords or any other breach of security; and (b) ensure that User log off from User account at the end of each session.
15.3. The Company will not be liable for any loss or damage arising from User failure to comply with this clause.

16. ALTERATION OR MODIFICATION OF TERMS OF USE.

The Company and its authorities have all the rights to modify or change the already defined Terms and Conditions, rules, regulations, and Terms of Use at any point in time, by posting the same on Website. The Company constitutes the acceptance and agreement of the individuals using Company's Services towards time to time amendments that can be made in the Terms and Conditions, rules, regulations, and terms of use already defined by the Company. The Users and the Vendors can be informed about the amendments in these Terms and Conditions, rules, regulations, and terms of use by sending an email to the User's registered email address or posting notifications in the Users and the Vendors accounts. In a circumstance wherein the User and the Vendor disagrees or does not accepts the amendments in the Terms and Conditions, rules, regulations, and Terms of Use can use the options provided in such an email or notification to indicate their non-acceptance within a defined time frame. If a User and/or the Vendor fails to indicate his/ her non-acceptance and continues to use the Website in such an event, such options are not exercised by the User and/or the Vendor within the time frame prescribed in the email or notification, the User and/or the Vendor will be deemed to have accepted the modified Terms and Conditions, rules, regulations and Terms of Use referred to herein or provided by the Company on its Website. In case the User and/or the Vendor disapproves/ rejects to accept the amendments in these Terms & Conditions, rules, regulations, and Terms of Use, then the Company at its sole & absolute discretion can refrain the User and/or the Vendor from using the Services provided by the Company.

17. TERM AND TERMINATION.

These Terms shall remain in full force and effect unless and until User or Vendor account is terminated as provided herein.
a. The User cannot terminate this Agreement during the tenure of the contract that is agreed by the User while booking the Product(s) with the Vendor. The User shall return the Products on the last date, when the Products rent tenure expires ("End Date") in the same condition as User had received it, except for normal wear and tear, full security deposit shall be refunded, only after a thorough quality check.
b. The User may terminate this contract on or before the End Date, provided the User gives 1 week advance notice to the Vendor to pick up the product. Any licenses contained in this Agreement will terminate automatically without notice if the User fails to comply with any provision of this Agreement.
c. The Company further reserves the right to terminate this Agreement or discontinue the Services provided through its Website or any portion or feature thereof for any or no reason and at any time without liability to User and/or the Vendor and accordingly the User shall return the Product(s) within the specified time period provided by the Vendor to return the Product(s) post termination.
d. The Company will not be liable for any costs, expenses, or damages as a result of the termination of this Agreement.

18. THIRD PARTY SITES, SERVICES, AND PRODUCTS.

18.1. There may be various links to other Internet sites owned and operated by third parties on the Website of the Company which may contain different conditions for Users' use of the site. The Company and its authorities do not hold any control or responsibilities for internet sites apart from the Company's website https://rentzeasy.com/, and thus, it shall not be held responsible for any content posted on any third party Internet site. Further, the involvement of the Company with any of the third-party content or links to third-party Internet sites is not related to any sort of endorsement by the Company of such third-party Internet site.
18.2. The Company is neither associated with nor responsible for the correspondence, transactions, and all other related activities between the User and third parties including verification service providers on rentzeasy.com. The users' involvement with third parties is entirely dependent on the terms and conditions, policies and services terms of these third parties and the User is solely responsible for reviewing the policies, terms and conditions, and the service terms of these third parties before transacting or availing any of the services. Accepting the Terms and Conditions of the Company, the User agree that the Company is not responsible for any sort of damage or loss faced by the User due to any sort of transactions, correspondence and all related activities with any of the third parties. Any questions, complaints, or claims related to any third party product or service should be directed to the appropriate vendor.
18.3. The Company's Website comprises of group of contents created and posted by either the Company as well as various third parties. The Company does not hold responsible for the accuracy, integrity or the quality of the content created and posted by any of the third parties and such content may not be relied upon by the User in terms of using the Services provided by the Website.

19. COMPLIANCE WITH LAWS.

The User and the Vendor shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and the Company's Website.

20. DISPUTE AND DISPUTE RESOLUTION.

20.1. The courts of competent jurisdiction at Bangalore shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with the Services provided by the Company, the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the User(s) or the Vendor(s) or the Company, as well as the exclusive jurisdiction to grant interim or preliminary relief in case of any dispute referred to arbitration as given below. All such issues and questions shall be governed and construed in accordance with the laws of the Republic of India.
20.2. In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification ("Notification") to the other party. On receipt of Notification, the parties shall first try to resolve the dispute through Negotiation. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of Notification, the dispute shall be settled by arbitration.
20.3. The place of arbitration shall be Bangalore, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
20.4. The arbitration award will be final and binding on the Parties, and each Party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders would be enforceable in competent courts. The arbitrator shall give a reasoned award.
20.5. Nothing contained in these Terms and Conditions shall prevent the Company from seeking and obtaining interim or permanent equitable or injunctive relief, or any other relief available to safeguard Company's interest prior to, during or following the filing of arbitration proceedings or pending the execution of a decision or award in connection with any arbitration proceedings from any court having jurisdiction to grant the same. The pursuit of equitable or injunctive relief shall not constitute a waiver on the part of the Company to pursue any remedy for monetary damages through the arbitration described herein.

21. INDEMNIFICATION AND LIMITATIONS OF LIABILITY.

21.1. User and the Vendor shall access the Services provided on the Website voluntarily and at their own risk. The Company shall, under no circumstances be held responsible or liable on account of any loss or damage sustained (including but not limited to any accident, injury, death, loss of property) by Users and the Vendors or any other person or entity during the course of access to the Services.
21.2. By entering the Website and accessing the Services provided therein, User and the Vendor hereby release from and agree to indemnify the Company, and/ or any of its directors, employees, partners, Vendors, associates and licensors, from and against all liability, cost, loss or expense arising out their access to the Services including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission on their part, or otherwise.
21.3. Users and the Vendors shall be solely responsible for any consequences which may arise due to their access of Services by conducting an illegal act or due to non-conformity with these Terms and Conditions and other rules and regulations in relation to the Services, including provision of incorrect address or other personal details. User and the Vendor also undertake to indemnify the Company and their respective officers, directors, employees and agents on the happening of such an event (including without limitation cost of attorney, legal charges etc.) on full indemnity basis for any loss/damage suffered by the Company on account of such act on the part of the User and the Vendor.
21.4. User and the Vendor shall indemnify, defend, and hold the Company harmless from any third party/entity/organization claims arising from or related to such User's or Vendor's engagement with the Company. In no event shall the Company be liable to any User or Vendor for acts or omissions arising out of or related to User's or Vendor's engagement with the Company.
21.5. In consideration of the Company allowing User and the Vendor to access the Services, to the maximum extent permitted by law, the User and the Vendor waive and release each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against the Company, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the provision of Services.

22. CONTACT US.

If there are any questions regarding these Terms of the Services, You may contact us at mail@rentzeasy.com.

23. DISCLAIMER

Though it is Our endeavour to keep User updated with the law from every region and jurisdiction, there may be instances where, the Company may not receive prompt update regarding the changes in the law of a particular jurisdiction. The Company will not be liable to User and the Vendor in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. The Company does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to User and the Vendor through the Website; their servers; or electronic communication sent from the Company are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if the Vendor is unable to deliver such Products due to implications of different state laws, the Vendor will return or will reimburse the amount (if any) received in advance by the Vendor from the renting of such Products that could not be delivered to the User. User and the Vendor agree to not hold the Company for claim, demand, damage, or loss including reasonable attorneys' fees, arising out of User's and/or the Vendor's non-compliance with the laws of User jurisdiction.

24. MISCELLANEOUS.

24.1. The Company may be required under certain legislations, to notify the User and the Vendor of certain events. User and the Vendor hereby acknowledge and consent that such notices will be effective upon the Company posting them on the Website or delivering them to the User and the Vendor through the email address provided by the User and the Vendor at the time of registration. User and the Vendor may update their email address by logging into their account on the Website. If they do not provide the Company with accurate information, the Company cannot be held liable for failure to notify the User and the Vendor.
24.2. The Vendor shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond the Company's control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labour or materials. In such circumstances, the Vendor shall also be entitled to cancel the Products booked and to process an appropriate refund for all the User(s).
24.3. The Company's failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
24.4. User and the Vendor agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or its Services or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.
24.5. These Terms and Conditions, including all terms, conditions, and policies that are incorporated herein by reference, constitute the entire agreement between the User, the Vendor and the Company and govern your use of the Website, superseding any prior agreements that any User and the Vendor may have with the Company.
24.6. If any part of these Terms and Conditions is determined to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.
24.7. The Company reserves the right to moderate, restrict or ban the use of the Website, specifically to any User or Vendor, or generally, in accordance with Company's policy/policies from time to time, at its sole and absolute discretion and without any notice.
24.8. The Company may, at its sole and absolute discretion, permanently close or temporarily suspend any of its Services.

25. GRIEVANCE OFFICER.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Karthik D.
Rentzeasy Online Services Pvt. Ltd.
Phone: 080-35076515
Email: mail@rentzeasy.com